Privacy and cookie statement

1. Who we are

Lola’s Pods Hotel
Haagsche Bluf 36, 2511 CN The Hague, The Netherlands
Contact: welcome@delolapods.nl

2. Personal data we process

• Data you provide: name, e-mail, telephone, payment details, reservation preferences.
• Automatically collected: IP address, browser type, visited pages, cookies.

3. Why we process it

• To confirm and manage your booking and payment.
• To communicate about your stay.
• To optimize our services and website.
• To comply with legal obligations (e.g. guest registration).

4. Legal bases

• Contract: to execute your booking.
• Legal obligation: fiscal and registration duties.
• Legitimate interest: improving our services, marketing.
• Consent: newsletters and targeted offers.

5. Sharing with third parties

Only when necessary:

• Payment processors
• Booking platforms
• IT providers
• Authorities (if required by law)

All partners are bound by data-processing agreements.

6. Retention periods

• Booking data: retained for 7 years (fiscal law).
• Newsletter subscriptions: until unsubscribed.
• Website analytics: as per our cookie policy.

7. Your rights

You may request:

• Access, correction or deletion of your data.
• Restriction or objection to certain processing.
• Withdrawal of consent at any time.
• Lodging a complaint with the Dutch Data Protection Authority.

Contact welcome@lolapods.nl to exercise these rights.

8. Security

We implement appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access.

9. Changes

This statement may be updated. The latest version is always on our website.

Cookie statement

When you visit our website, we use cookies and similar technologies. Below is an overview of the cookies we use and why.

Category	Example	Purpose	Retention
Strictly necessary	Session cookie	Enables self check-in, shopping cart and secure areas	session
Functional	Preference cookie	Remembers language and display preferences	1 year
Analytics	Google Analytics	Insights into page visits and site performance	2 years
Marketing	Meta Pixel	Audience building and retargeting campaigns	6 months

Google Analytics

We set an anonymized Analytics cookie to understand which pages are visited and for how long. This helps us improve your website experience. Meta Pixel (Facebook & Instagram) We use the Meta Pixel to measure conversions and—only for visitors who have consented - to show retargeted ads on Facebook/Instagram. Managing your cookie settings A banner appears on your first visit. You may accept, decline, or customize your cookie choices via the “Cookie Settings” link in the footer.